FAQ

FAQ


1.How can I check order status on the Monogrambuy.com?

You should sign in first with the correct user name and password that is the same you use when you made the order. Get into your user center,then click the button of "My order", and then you can see your order status.

 

2.How long for Processing Time?

Monogrambuy is real Factory and it will takes 1-2 days to process your order normally,Most of drop ship orders will be shipped out within 24 hours.

 

3.What if i am making Bulk Order?

Regarding a Large / Bulk Order, you can place the order directly from www.monogrambuy.com . according to order process,and follow guidance of the order placing process.Then contact our Customer Service,we will offer you the personal Discount of some special service.

 

4.How to change the order information?

The order can't be changed by yourself once it was made,Please contact Customer Service,we will change them for you.For Paid order,may be can't be changed (the size, the color,the style) or deleted any products.so please be more careful when you making the order in avoid of placing wrong items,Style or color.

 

5.What if there have out of stock items in my order?

If your item is not available for some reason,we will inform youby email then you can replace it with other items or ask for refund.

 

6.How can i know my order have been shipped out or not?

We will update the order status to “Shipped” once it is finished

 

7.What could cause an invalid tracking number?

Monogrambuy will update tracking number in time for every Shipped order.Some tracking number can be tracked after 1-2 days.If no tracking information updated for a long time, please contact us as soon as possible, and we will contact the shipping company for you. You may also contact the shipping company by yourself.

 

8. when the out of stock items will be restocked ?

Thank you so much for your preference, For most of products,We always have it in stock,For some other items.We will re-production when it is almost sold out.So no worries.

 

9 how long can i receive my package ?

Generally speaking,FedEx needs 3-5 business days. DHL needs 3-6 business days. EMS needs 7-10 business days and USPS need 7- 15 business days.

 

10. can i order 1 item ?

We don’t have minimum order quantity. 

We accept the order for even one set product. Meanwhile, 

we offer discounts for bulk wholesales.

The more you buy the more discounts you get.

As for discount ,you can refer to 

http://www.monogrambuy.com/art/discount_a0039.html

 

11. where can i pay the extra fee ?

the extra fee is you can log in www.paypal.com  And send money to our paypal : Payment@monogrambuy.com

Remind us to check your payment after you have paid.

We will try our best to ship it out asap.

 

12. what about shipping fee ?

the shipping fee differs from different shipping methods 

it depends on the item weight and the shipping company you choose, you can look at the price list at the delivery page.

http://www.monogrambuy.com/art/delivery_a0043.html 


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